At Trndocart, we are committed to providing a secure, transparent, and reliable online shopping experience. This Return & Refund Policy outlines the terms and conditions for returns, replacements, and refunds on www.trndocart.com. By placing an order on our e-commerce platform, you agree to the terms stated below.
We offer a 7-day return window from the date of delivery for eligible products. Returns or replacements are accepted only if the product delivered is damaged, defective, incorrect, or significantly different from the product description on our website. To qualify for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories.
To ensure fairness and prevent fraudulent claims, customers are required to record a clear and uninterrupted unboxing video at the time of receiving and opening the package from the delivery partner. The video must clearly show the sealed package, shipping label, and the condition of the product inside. This video will be considered mandatory proof for any return or replacement request related to damaged, missing, or incorrect items. Requests without a valid unboxing video may not be accepted.
Trndocart follows a replacement-first policy to provide faster resolution. If the product is eligible, we will arrange a replacement of the same item. In case a replacement is not available, a refund will be processed to the original payment method.
For returns due to reasons such as change of mind, dislike, or incorrect selection by the customer, returns may not be accepted or may be approved at our sole discretion. In such cases, applicable return shipping charges will be borne by the customer.
Certain products may be marked as non-returnable due to hygiene concerns, usage, or clearance sale conditions. These items will be clearly specified on the product page and are not eligible for return or refund unless received in a damaged or defective condition.
To initiate a return request, customers must contact our support team within the return period and provide order details along with relevant proof, including the unboxing video where applicable. Once approved, reverse pickup will be arranged where service is available. In cases where reverse pickup is not feasible, customers may be required to self-ship the product to our designated address.
All returned products are subject to a quality inspection upon receipt. If the product passes the inspection, the refund will be processed. Refunds are issued to the original payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. The refund process typically takes 5–7 business days after approval. Orders can be cancelled before they are dispatched. Once shipped, cancellation requests may not be accepted.
